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Name Jing W. Pan Role Senior Product Designer LocationCalifornia, US
Terminal
jing@portfolio:~$ 
1.Case Studies
yearcompanydomaincase study
2026 Spacewalk AI incident response AI incident investigation
2024 Obsidian Security SaaS security identity compromise
2021 PlayStation cloud gaming test reporting
← Case Studies
Company
Spacewalk AI
Year
2026
Role
Founding Principal Designer
Impact
75% faster time to contain
Status
Case study in progress
AI Incident Investigation
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Security teams had powerful AI capabilities but no coherent way to direct them during an investigation. Owned the full product 0 to 1 — from concept through launch.

This case study is currently being written.
← Case Studies
Company
Obsidian Security
Year
2024
Role
Founding Designer
Impact
4× faster threat triage
Status
Case study in progress
Identity Compromise
[ placeholder image ]

Analysts had all the data — 103k events, filters, timestamps. But they kept escalating because they couldn't see how the signals connected. Redesigned the core investigation experience from the ground up.

This case study is currently being written.
← Case Studies
Company
PlayStation / SIE
Year
2021
Role
UX Designer & Researcher
Impact
2× improved task time
Status
Case study in progress
Test Reporting
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A test platform built for a small QA team had grown to serve 10+ cross-functional engineering teams. Workarounds ran so deep that satisfaction surveys returned 'fine' while real friction stayed invisible.

This case study is currently being written.
2.Experience

work history

periodcompanyrolenotes
2025 – 2026Spacewalk AIfounding principal designerAI cybersecurity investigation platform. owned product 0 to 1.
2021 – 2025Obsidian Securityfounding designerfirst designer. built design org + research practice from zero. designed for expert enterprise users.
2018 – 2021PlayStationux designercloud gaming infra. delivered 5+ internal tools for cross-functional teams globally.
2018PlayStationux contractorcontinued infra tooling work.
2018 summerPlayStationux design internfirst exposure to complex internal tooling at scale.
2017BECUux contractorIT incident management portal. concept to launch.
2017 summerTesladigital products internimproved car configuration experience during the ramp-up to Model 3 production.
2025 – 2026
Spacewalk AI
founding principal designer
AI cybersecurity investigation platform. owned product 0 to 1.
2021 – 2025
Obsidian Security
founding designer
first designer. built design org + research practice from zero. designed for expert enterprise users.
2018 – 2021
PlayStation
ux designer
cloud gaming infra. delivered 5+ internal tools for cross-functional teams globally.
2018
PlayStation
ux contractor
continued infra tooling work.
2018 summer
PlayStation
ux design intern
first exposure to complex internal tooling at scale.
2017
BECU
ux contractor
IT incident management portal. concept to launch.
2017 summer
Tesla
digital products intern
improved car configuration experience during the ramp-up to Model 3 production.


education

periodinstitutiondegree
2014 – 2019University of WashingtonBA Film Studies
BS Human-Computer Interaction
2014 – 2019
University of Washington
BA Film Studies  ·  BS Human-Computer Interaction
3.About

8+ years designing for expert users in high-stakes domains where the problems resist easy answers — cybersecurity, cloud gaming infrastructure, enterprise tooling. The kind of work where bad design isn't just annoying. It's expensive.

I've built two design practices from zero. No templates, no obvious path, no design culture to inherit. Each time, the mission was the same: make every conversation start with the user.

What I've learned: expert users don't need things simplified. They need tools that respect how they actually think. Even the most technical person has an emotional relationship with their tools. They just don't talk about it that way.

I started as a film major. Film is emotional architecture — directing attention, building tension, making someone feel something without telling them to.

User experience is the same work.



skills

0 to 1 product design systems human-AI interaction enterprise UX security UX technical tooling user research data visualization cross-functional leadership


contact

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